DUST & FOUND PRIVACY POLICY

Effective Date: August 27, 2026

Dust & Found respects your privacy.

This Privacy Policy explains how Dust & Found ("Dust & Found," "we," "us," or "our") collects, uses, discloses, and protects information when you:

Visit our website
Request an estimate
Book cleaning services
Create a customer account
Communicate with us
Receive cleaning services
Apply for employment
Interact with our advertising
Otherwise use our services

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Dust & Found.

Contact Information

We may collect:

Name
Email address
Phone number
Mailing address
Service address

Property Information

To provide estimates and cleaning services, we may collect:

Property address
ZIP code
Approximate square footage
Number of bedrooms
Number of bathrooms
Property type
Cleaning frequency
Home condition
Pets
Special surfaces
Rooms to clean
Rooms to exclude
Service preferences

Booking Information

We may collect:

Requested services
Requested dates
Appointment history
Recurring-service preferences
Add-ons
Promotions
Estimates
Booking status
Cancellation history

Property Access Information

If you provide it, we may collect:

Door codes
Lockbox instructions
Alarm instructions
Parking instructions
Gate instructions
Doorman instructions
Key-related information
Other access notes

Please provide only information reasonably necessary for us to access your property.

Do not place unrelated financial credentials, passwords, or other highly sensitive information in access notes.

Cleaning Preferences and Instructions

We may collect:

Areas needing special attention
Cleaning-product preferences
Surface instructions
Pet instructions
Rooms not to enter
Household preferences
Customer notes

Account Information

If you create an account, we may collect:

Login identifier
Encrypted or hashed password information
Account preferences
Saved properties
Saved service preferences

Payment Information

Payments are processed using Stripe.

Stripe may collect and process payment-card and billing information.

Dust & Found may receive and store limited information such as:

Stripe customer identifier
Payment-method token
Card brand
Last four digits
Expiration information
Payment status
Transaction identifier
Billing address
Payment history

Dust & Found does not intend to store complete raw payment-card numbers on its own systems.

Stripe processes payment information according to its own privacy practices.

Communications

We may collect communications you send us, including:

Email
Text messages
Contact-form submissions
Customer-support messages
Service complaints
Feedback

Reviews and Ratings

We may collect:

Star ratings
Written reviews
Service feedback
Re-clean requests
Survey responses

Photos

Employees may take photographs where reasonably necessary for operational purposes, including:

Documenting pre-existing damage
Documenting unsafe conditions
Verifying completion
Quality control
Addressing complaints
Documenting service issues

We do not intend to publicly use identifiable photographs of a customer's home or belongings for advertising without appropriate permission.

Website and Device Information

When you use our website, we and our technology providers may automatically collect information including:

IP address
Browser
Device type
Operating system
Referring page
Pages viewed
Approximate location
Date and time
Website interactions
Booking-funnel activity

2. Google Analytics

We use or intend to use Google Analytics to understand how visitors use our website.

Google Analytics may collect information such as:

Pages visited
Session duration
General geographic information
Browser/device information
Referral sources
Website interactions

We use this information to understand website performance and improve the customer experience.

Google may process information according to its own privacy policies and technologies.

3. Meta Pixel

We use or intend to use the Meta Pixel to help measure and improve advertising on platforms operated by Meta, including Facebook and Instagram.

The Meta Pixel may collect or receive information about:

Website visits
Pages viewed
Estimate activity
Booking activity
Advertising interactions
Browser/device information

This information may help us:

Measure advertising performance
Understand conversions
Build advertising audiences
Deliver more relevant advertising

Meta processes information according to its own privacy practices.

4. Cookies and Similar Technologies

Dust & Found and its providers may use:

Cookies
Local storage
Pixels
Tags
Analytics technologies
Similar technologies

These may help us:

Keep customers signed in
Remember preferences
Measure website performance
Understand booking behavior
Detect technical problems
Prevent fraud
Measure advertising
Improve our website

5. How We Use Information

We may use personal information to:

Provide Cleaning Services

Including to:

Generate estimates
Determine service-area eligibility
Schedule appointments
Assign employees
Provide necessary cleaning instructions
Manage recurring service
Process cancellations and rescheduling

Communicate With You

Including:

Estimate confirmations
Booking confirmations
Appointment reminders
Arrival notifications
Service updates
Payment notices
Customer-service communications

Process Payments

Including:

Deposits
Cleaning charges
Recurring charges
Tips
Refunds
Payment authorizations
Cancellation fees

Manage Customer Accounts

Including:

Saved homes
Cleaning history
Upcoming appointments
Cleaning preferences
Payment references
Recurring-service settings

Operate and Improve Our Business

Including:

Employee scheduling
Route planning
Quality control
Financial reporting
Analytics
Service improvement
Fraud prevention
Website improvement

Improve Pricing and Scheduling

We may analyze operational information such as:

Estimated labor
Actual labor
Property size
Service type
Add-ons
Job duration

to improve future pricing and scheduling.

We do not automatically change an agreed customer price after booking solely based on analytics.

Marketing

Where permitted, we may use information to:

Send promotions
Advertise services
Measure advertising performance
Request reviews
Operate referral programs
Understand customer acquisition

Legal and Safety Purposes

We may use information to:

Protect customers
Protect employees
Investigate fraud
Enforce agreements
Respond to legal process
Comply with law
Address safety concerns
Establish or defend legal claims

6. How We Share Information

We do not sell customer lists for money.

We may disclose information to service providers and other recipients where reasonably necessary to operate Dust & Found.

Stripe

Stripe processes payments and payment-related information.

Twilio

We use or intend to use Twilio to provide SMS and other communications services.

Twilio may process:

Phone numbers
Message content
Message-delivery information
Communication metadata

Resend

We use or intend to use Resend for email delivery.

Resend may process:

Email addresses
Email content
Delivery status
Email-related metadata

Google

We may share or allow collection of information through Google Analytics and Google advertising technologies.

Other Service Providers

We may also use providers for:

Hosting
Databases
Authentication
Mapping
Security
Customer support
Accounting
Business analytics

Providers may process information as necessary to perform services for us.

7. Cleaning Employees and Teams

We provide cleaning employees only information reasonably necessary to perform assigned jobs.

This may include:

Customer name
Service address
Phone number where appropriate
Appointment details
Access instructions
Pet information
Cleaning preferences
Checklist
Customer notes

Cleaning employees do not receive full payment-card information.

8. Professional Advisers

We may disclose information to:

Attorneys
Accountants
Insurers
Auditors
Other professional advisers

where reasonably necessary.

9. Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

Comply with law
Respond to legal process
Protect rights or property
Protect customers
Protect employees
Investigate fraud
Address emergencies

10. Business Transactions

If Dust & Found participates in a:

Merger
Acquisition
Reorganization
Sale
Financing
Franchise transaction
Sale of assets
Similar business transaction

information may be disclosed as part of evaluating or completing the transaction, subject to applicable law.

11. Email Communications

Dust & Found may use Resend to deliver email messages.

Transactional emails may include:

Booking confirmations
Appointment reminders
Payment receipts
Schedule updates
Account-security notices

Marketing emails may also be sent where permitted.

Marketing emails will include an applicable unsubscribe mechanism.

Unsubscribing from marketing emails does not stop transactional communications related to active bookings, payments, security, or customer service.

12. Text Messages

Dust & Found may use Twilio to send text messages.

If you opt in, messages may include:

Appointment reminders
Arrival notices
Scheduling messages
Customer-service messages
Promotional messages where separately authorized

Message and data rates may apply.

Consent to promotional SMS is not required as a condition of purchasing services.

You may opt out of marketing text messages by replying STOP.

13. Payment Security

Payment-card data is generally handled by Stripe.

Dust & Found aims to retain only limited payment references necessary to administer customer accounts and transactions.

We do not intend to store complete credit-card numbers.

14. Access Credentials and Home Security Information

Because customers may provide information allowing access to their homes, we treat property-access information as sensitive operational information.

Access should be limited to employees and service providers who reasonably need it to perform or manage your cleaning service.

We encourage customers to use temporary or service-specific codes when possible.

Customers should update or revoke access codes when they no longer wish them to be used.

15. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

These may include:

Access controls
Authentication
Encryption where appropriate
Secure payment processing
Role-based permissions
Logging
Limited employee access
Security monitoring

No electronic system can guarantee absolute security.

If you believe your account or property-access information has been compromised, contact us promptly.

16. Data Retention

We retain information for as long as reasonably necessary to:

Provide services
Maintain customer accounts
Maintain business and tax records
Process payments
Resolve disputes
Enforce agreements
Maintain security
Comply with legal obligations

Different categories of information may have different retention periods.

Where reasonably practicable, property-access information that is no longer needed should be deleted, disabled, or restricted.

17. Your Choices

Account Information

Customers may be able to update certain information through their customer portal.

You may also contact us to request correction of inaccurate information.

Marketing Email

You may unsubscribe using the link included in marketing emails.

Marketing SMS

You may reply STOP or use another provided opt-out mechanism.

Cookies

Your browser may allow you to reject or remove cookies.

Disabling some technologies may affect website functionality.

18. Requests Regarding Personal Information

You may contact us to request that we:

Provide information concerning information associated with your account
Correct inaccurate information
Delete certain information where appropriate
Close your account

Certain information may need to be retained for:

Legal obligations
Tax and accounting records
Fraud prevention
Transaction records
Dispute resolution
Security purposes

We may need to verify your identity before completing certain requests.

19. Children

Our website and cleaning services are intended for adults arranging household services.

They are not directed to children under 13, and we do not knowingly seek to collect personal information directly from children under 13.

If you believe a child has submitted information without appropriate authorization, contact us.

20. Employment Applicants

If you apply to work for Dust & Found, we may collect:

Name
Contact information
Employment history
Availability
Qualifications
References
Application responses
Other information you submit

Applicant information may be used for:

Recruitment
Hiring
Workforce planning
Background-screening processes
Legal compliance

Background checks, if used, will be handled separately in accordance with applicable requirements.

21. Multi-Location and Franchise Operations

Dust & Found may eventually operate through multiple locations, affiliates, or franchisees.

If that occurs, customer information may be made available to the Dust & Found location responsible for serving your property.

We will update this Privacy Policy as appropriate to reflect material changes in our structure or information practices.

22. Third-Party Websites

Our website may contain links to third-party sites.

Dust & Found is not responsible for privacy practices of websites or services we do not control.

23. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When we do, we will update the Effective Date.

If a change materially alters how we use previously collected personal information, we will provide additional notice or obtain consent where required by applicable law.

24. Contact Us

For privacy questions or requests, contact:

Dust & FoundPO Box 204Meridian, ID 83616info@dustandfound.com(208) 606-2001